At bathandbodyworkscandles.com, your privacy is just as important to us as creating the perfect candle for you. We value the trust you place in our small business, and we’re committed to protecting your personal information every step of the way. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
1. Information We Collect
When you browse our website or place an order, we collect certain details to help us serve you better. This may include:
- Your name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed securely through trusted third-party providers)
- Order history and preferences
- Any personalization details you enter for your custom candles
We also collect some non-personal information automatically through cookies, such as your browser type, IP address, and which pages you visited. This helps us understand how people use our website so we can improve it.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order updates and tracking information
- Provide customer support
- Customize your shopping experience
- Improve our website and product offerings
- Send occasional emails about new products, promotions, or important updates (only if you choose to receive them)
We will never sell your personal information. Your trust means everything to us, and your data stays secure with us.
3. Cookies and Tracking Technologies
We use cookies to make your experience smoother. These small files help us remember your preferences, keep items in your cart, and analyze how our website is being used. You can choose to disable cookies in your browser settings if you prefer, but some parts of the site may not work as intended.
4. Sharing Your Information
We only share your personal data with trusted third parties when necessary. For example, we share your shipping address with delivery services to ensure your candle reaches you on time. We also use secure payment processors like Stripe or PayPal to handle payments. These companies are required to protect your data just like we do.
We may also share information if required by law or to protect our business, website, or customers.
5. Your Rights and Choices
You have control over your information. You can:
- Update your account details anytime
- Unsubscribe from promotional emails with a single click
- Contact us to request deletion of your personal data
To do any of these, just email us at support@bathandbodyworkscandles.com and we’ll be happy to help.
6. Data Security
We use SSL encryption and other safety measures to protect your information. While no system is 100% secure, we take all reasonable steps to ensure your data is handled safely and respectfully.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us and we will remove it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you on our website or via email if you’re subscribed to updates.
9. Contact Us
If you have any questions or concerns about your privacy or how your information is used, please reach out. We are here to help.
Email: support@bathandbodyworkscandles.com
Thank you for supporting a small handmade business. Your trust is truly appreciated.